Bridgestone Americas

Technical Services Operations Manager

Employee Type
Regular Full-Time
Degree Preferred
4 Year Degree
Requisition ID
2017-121231
Posted Date
11/7/2017
US-TN-Nashville
37201
Functional Area
Quality
Category
Quality

Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. 
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. 

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. 

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

The Technical Services team in the Quality Function under Sales Engineering performs a critical function with enterprise Early Warning; and is a direct BOSS-facing role dealing with individual consumers and retail dealers. In addition, major enterprise values that the team contributes are both the fiduciary and brand responsibilities associated with timely and accurate execution of BATO warranty claims.

Responsibilities

  • This position has direct supervisory responsibilities for six teammates who are presently located in Ontario, CA; Roanoke, TX; and Woodridge, IL. This STSM role also manages the Technical Services functions at the Portland, OR location which is currently not staffed. This responsibility includes the training, leadership, and operational oversight for these staff.

 

  • The STSM role also is responsible for the successful execution of the enterprise systems dedicated to the implementation of warranty programs. These warranty systems interface directly with dealers and the BOSS and establish one of the primary Bridgestone/BOSS interface exchanges on a routine basis. These warranty systems also strongly interface with procurement, LSCM, QA, and finance in order to successfully process warranty returns and provide BOSS satisfaction. In this role, the STSM is responsible for improving these systems and processes to enhance the BOSS experience while accurately serving the enterprise need for VOB in the form of reliable early warning contributions. 

 

  • The teammate filling this role is necessary to fulfill the Technical Services optimization plan embedded within the MTP. The skills and capabilities of the candidate that will be selected will focus on Technical Services operations which will help shape an optimized department. This optimization will look at overall levels of support and costs to meet the department’s goal of the Best Boss Warranty Experience in the industry and to meet the cost strategy as identified in the MTP.

 

 

Qualifications

The individual in this role must be a strong problem-solver, detail orientated and capable of processing both tire inspections and direct BOSS interactions from calls into the Technical Services call center. This individual must also become familiar with the IT systems that support both early warning and warranty processing in order to execute BOSS interactions and seek improvements. A strong emphasis on creating self-service analytic solutions for internal and external users will be a hallmark of this position. Bachelors degree is required. Engineering degree, analytics background preferred.

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