Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.
The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.
Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.
The Technical Services team in the Quality Function under Sales Engineering performs a critical function with enterprise Early Warning; and is a direct BOSS-facing role dealing with individual consumers and retail dealers. In addition, major enterprise values that the team contributes are both the fiduciary and brand responsibilities associated with timely and accurate execution of BATO warranty claims.
The individual in this role must be a strong problem-solver, detail orientated and capable of processing both tire inspections and direct BOSS interactions from calls into the Technical Services call center. This individual must also become familiar with the IT systems that support both early warning and warranty processing in order to execute BOSS interactions and seek improvements. A strong emphasis on creating self-service analytic solutions for internal and external users will be a hallmark of this position. Bachelors degree is required. Engineering degree, analytics background preferred.